Operational Data Analyst

Location: Normanton
Department: Operations
Salary: Competitive, dependent on experience

About the Role

Generator Power is looking for an analytical and organised Operational Data Analyst to join our Operations team at Normanton.

The successful candidate will take ownership of the daily and weekly operational reporting cycle, producing accurate and timely analysis across breakdowns, faults, deployments, permits, fuel usage and telemetry.

Working closely with the Operational Analytics Manager and wider operational teams, you will maintain reliable datasets, identify trends and exceptions, and turn complex information into clear, meaningful reports.

This is an excellent opportunity for someone with strong Excel skills, a keen eye for detail and an interest in using data to improve business performance, operational efficiency and customer service.

Key Responsibilities

Produce and distribute daily breakdown and fault analysis across Telecoms, Utilities and General Operations.
Prepare the daily Telecoms fault report for the 9:00am operational call, highlighting outstanding faults, ageing cases, repeat failures and issues requiring action.
Maintain operational datasets covering jobs, deployments, services, refuels, invoices, asset status and other operational activity.
Check and validate information from operational systems, investigating missing or conflicting data and working with relevant teams to resolve discrepancies.
Produce weekly customer reporting packs, including reliability analysis, fuel usage and site access efficiencies.
Monitor key operational performance measures, including fault volumes, response times, SLA performance, asset utilisation, deployment activity, fuel status and telemetry availability.
Produce clear Excel reports, charts and commentary for depot teams, managers, directors and customers.
Develop and improve reporting processes using Excel, Power Query, SQL, Power BI and Microsoft 365 tools where appropriate.
Maintain accurate reporting records, including data sources, calculation methods and reporting procedures.
Support monthly operational reviews, quarterly customer reviews, service-credit calculations and ad-hoc analysis.
Handle operational and customer information securely and in line with company policies.
Carry out any other reasonable duties required by the business.

Essential Skills and Qualifications

Strong working knowledge of Microsoft Excel, including formulas, lookups, PivotTables, charts, conditional formatting and data handling.
Good numerical ability and confidence working with, checking and explaining data.
Strong written and verbal communication skills, with the ability to present information clearly.
Excellent attention to detail and a methodical approach to work.
Ability to organise workloads, meet deadlines and manage multiple priorities.
Practical experience analysing, checking or presenting data. This may have been gained through employment, university projects, placements or internships.
Ability to identify data-quality issues, investigate discrepancies and obtain missing information.
Confidence working independently while knowing when to ask questions or escalate issues.

Desirable Skills and Experience

Knowledge of Power Query, Power BI, SQL or Power Automate.
A degree or equivalent qualification in Data Analysis, Business, Mathematics, Statistics, Economics, Information Systems, Engineering or another numerate discipline.
Experience within operational, service, logistics, engineering, utilities, telecoms, fleet, plant hire or asset-based environments.
Exposure to KPI, SLA, fault, permit, fuel, telemetry or asset-utilisation reporting.
Experience improving reporting processes or reducing manual data handling.

Personal Attributes

We are looking for someone who is:

Analytical, curious and confident investigating information

Generator Power